Review Report Review
Fraudulent Company

Isaiah Submitted this review about Freight Rate Company
Review made Live: 8/25/2015 12:37:00 PM
The Freight Rate Company does not honor insurance claims... You purchase insurance through their site once you setup delivery details. They make you wait 150 days for a claim to go through and send you an email that the claim has been denied. This company is a joke and I wanted to warn people before they make the same mistake I did.... DO NOT USE THIS COMPANY!!!!
The Freight Rate Company went to pick up a delivery and said they would not ship it because it was not packaged correctly. The shipper corrected the packaging error and The Freight Rate Company went back and got the package to deliver. The package was damaged during shipping and they are not honoring the insurrance claim. These are horrible business practices and my attorney will be contacting them. They scammed me out of over $2000.00 .... Fraudulent company!!!!!
Furthermore, The Freight Rate Company does not follow up with you in regards to the claim. The process is ridiculous as you have to call them, email them and hope you get a return call. I waited over a 150 days and had to hound them for the status of the claim. They staff gives you the run around and it is just disgusting all the way around!

I own 2 businesses and I cannot believe the conduct of this company. They decline the shipping and demand specific packaging for the item. The shipper completes all packaging request. They pickup the package and damage the items. they deny the insurance claim. SERIOUSLY!!!!!!
Shipment Details
Origin State:
Florida
Pickup:
Late
Destination State:
Pennsylvania
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
320002462
Quote or Order Cost:
$2200

Car Condition
  • Vehicle was damaged