Company Response Review Report Review
Strongly recommended

Rose Submitted this review about Ship a Car Direct
Review made Live: 8/4/2015 8:30:00 PM
I have to say that overall I was very happy with the service. The driver contacted me promptly and before I knew it my car was on the truck and on the way to FL. I was thoroughly impressed with the ease of communication, not only with the driver, but also the agent from Ship A Car Direct (Emily). I received the best customer service I could ask for. I did however experience a few moments when things did not work so smooth. I had shipped a car before from the same location and to the same location and did not have to take my car anywhere. They met me at my front door! This time around my dad had to drive out to a "more accessible" area nearby. Also, I had a tough time getting the car delivered to the agreed location. Most of the issues I think arose from maybe the driver not being too familiar with the areas. No matter what, the driver was great and he handled every interaction and issue in a very professional manner. I would definitely recommend this service!
Shipment Details
Origin State:
Connecticut
Pickup:
On Time
Destination State:
Florida
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
446717-MH
Quote or Order Cost:
$775

Company Response
Michael Strickland from Ship a Car Direct Submitted this response.
Response Date: 8/10/2015 7:13:00 PM
Thanks for your five star feedback, Rose! It's true that carriers most often deliver to the address you specify, but sometimes for safety or logistics they will ask to meet nearby in a wide, open lot.