By far the most pathetic company I have ever dealt with! On a Tuesday July 21st I gave them my Visa credit card for the $175 down payment. I was told by the sales person Duran my Porsche 9-11 Carrera would be picked up no later then Friday. Following day which was Wednesday, I called to check status and no phone numbers exist. There system went down. Im thinking FRAUD. However, the following day things were back to normal. I called for a few days and no one called back. I left messages with Duran the salesperson and Alan Stewart the dispatcher. I even called the owner Rob who actually was the only guy answering the phone but after 4 times he said he would call back? NOT ONE RETURNED CALL. I finally got a hold of the sales person Duran who said he would talk to Rob owner and that Rob would call me back in 20 minutes! THERE WAS NO CALL BACK. I then called Rob the owner directly and he said that Duran the sales person never even spoke with him regarding the pick up of my car. Here is the best part. After 1 week and ZERO communication from these clowns, Alan the dispatcher calls me and says the truckers want an extra $100 dollars on delivery. Alan said he would go half way and of my $175 direct deposit, he would credit me $75 of that towards the driver at delivery. So Alan sent me a new contract and it showed no such thing on behalf of Thrifty crediting $75. Alan and the company tried to fool me and I did not sign the revised contract. I told Alan I was not accepting the revised contract for extra $100 so my original contract STILL in affect. Alan then told me that the original down payment of $175 to be credited back to me would be only $125- What he was trying to say is there is a $50 dollar charge for waiting 10 BUSINESS days and not getting your car picked- LOL. There is a 30% cancellation fee in which he is correct. not a $50 fee for giving them 10 BUSINESS DAYS and not getting job done/NOT IN THERE CONTRACT/ONLY CANCELLATION FEE! So, for all of you out there? Do not do business with this company. They do not communicate very well and you will be frustrated. Most importantly, when you electrically sign a contract, they have 10 BUSINESS DAYS to pick the car up NOT INCLUDING WEEKENDS. So, I signed the contract electrically via email on July 21st, and it is now July 29th and nothing has happened! And may I say 1 more thing! Have I learned anything? yes. Do not go to these brokers. Contact the trucking companies directly and create a circle of trust... DO NOT GO TO THIS COMPANY!
Shipment Details
Origin State:
Arizona
Pickup:
Never
Destination State:
Wisconsin
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
5830402
Quote or Order Cost:
$825
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