Review Report Review
deceitful / dishonest/misleading/

Mel Submitted this review about Reliable Elite Auto Carriers
Review made Live: 7/27/2015 2:39:00 PM
I received a $699 quote to move my vehicle from Tampa to Colorado Springs. When I tried to finalize the paperwork they sent me a credit card authorization for only $200 with no mention of a total cost or balance due. The terms and conditions clearly stated that this was not a contract with the carrier / driver so I called Thomas back and ask for clarification and he said the driver would only charge me the balance due $499. I ask him to put this in writing and he said he would find a driver to transport for that fee but would not give in writing, he also said he would have to contact a number of drivers to get this rate. It also stated in the terms the driver was not bound to any rate at this point. The contract also clearly stated in two different paragraphs that once he started the search for a carrier the $200 would not be refunded for any reason. The biggest concern for me he was going to call back and say he could not find a carrier for this rate and the price go up. To this he responded that the Quote was a receipt and would be honored by the driver. I also ask him to put this in writing since it was not a receipt since I had not paid for the transportation yet and that this was clearly a quote. He advised me this is how he operates and was not willing to make any further promises or initiate full contract. At this point I ask him to cancel my deposit and I contacted my credit card company to make sure no charge was pending. Be extremely careful he is not honest or trustworthy. Not sure he even is providing his real name on the quote as you see the quote end in JM and he gave his mane as Thomas James. Will also report to BBB and other sites where I can also see other carrier/ broker reviews .
Shipment Details
Origin State:
Florida
Pickup:
Never
Destination State:
Colorado
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
James
Quote or Order Cost:
$699