We spoke with Mr. Stubs on 5/7 which at this time he set up his order and we discussed thoroughly his shipment dates which were 5.27-5.28. Mr. Stubs is a past client of ours so not only was he explained our process on this shipment but it was also explained to him in the past. Our staff is trained to always request a pick up window from a clients as a buffer for any unforeseen circumstances that could arise as far as delays at another pick up, weight stations or an unfortunate break down. Our carriers drive thousands of miles on a weekly basis and unfortunately the truck that was booked for the 5.27 pick up had issues with its radiator which needed to be immediately addressed. These things are out of anyone control but both the carrier and UFirst Auto Transport took immediate attention to rectify the situation. What unfolded was nothing but an unfortunate issue which could of been easily fixed, all that was needed was a little patience. We explained to the client the vehicle would be picked up the morning of 5.28 by a different truck and the delivery time frame wouldn't be effected by the small delay as the driver was going straight through. This should of been fine as it was still within the pick up window HE GAVE US . Mr. Stubs became infuriated and chose to cancel his order. In the event we were unable to re book his vehicle for the 28th pick up the deposit would be of been refunded without question, but we did and we were still within our contract terms. Our company goes above and beyond for its clients to ensure dates are met and situations are resolved in a timely professional manner but unfortunately that wasn't good enough for Mr. Stubs. As per the contract he signed no refund is due.