This review is completely inaccurate and filled with false information. This customer booked his order on 04/02. Our customer service department made numerous calls to him, trying to confirm all the details of the transportation. Mr. Kydd made no effort to return our phone calls or emails. At this point we placed his order "on hold". Finally we received a phone call from Mr. Kydd on 04/22. We re-posted his vehicle and received multiple calls from drivers. We attempted to contact this customer each time with no response. We again placed the order on hold. Mr. Kydd called back finally on 05/06 at which time we kept him on the line and called a company that had called to pick up the vehicle just a few days before. At this point it had been over a month and the rates for this route had increased, something we had absolutely no control over. Mr. Kydd did not have another "carrier" to pick it up for $900, he had another broker quoting him $900. We had a company pick up AND deliver his car in 5 days once we were finally able to get a hold of him. We tried to resolve this issue with him and refund his money. He did not accept our offer. Our company had done nothing wrong and even offered to do the move for free. His car has been delivered in Arizona.