Please DO NOT believe the lies this customer is telling. We received a quote request from customer on 04/24, and proceeded to contact customer. Customer told our agent that they had a one day only pickup of 05/09. Our agent explained VERY clearly that we cannot guarantee exact pickup dates, and the difficulties involved. Our agent further explained that the automobile transport industry works with windows of pickup, usually 3-5 days or more depending on the route. This was all explained very clearly and we have recorded calls. Four days later, customer voluntarily placed their order online on 04/28, AND voluntarily paid the $150 deposit. Paying for your order at time of booking is optional. You do not have to pay the deposit at time of booking, however you DO have to agree to our terms and conditions prior to placing your order, and it clearly states in our terms and conditions that we do not guarantee dates! After having been explained in a phone call, and reading terms and condition, you would think the customer would understand!! Our agent followed up with customer to verify all information, and AGAIN our agent explained very clearly we cannot guarantee that May 9th pickup date! Customer insisted on her own accord that we try. As we predicted, and explained numerous times, there was no carrier available for pickup on May 9th. As we told the customer, with the average price, comes the average pickup time of 3-5 days, and in fact we found a carrier on the 3rd day from the first available date, just as we had advised customer we would. When we called customer to inform her that a carrier had been located, ONLY then did she inform us that she had already driven the car. By contract, which customer read and agreed to, making the car unavailable within the contracted time frames, results in a non-refundable deposit. The deposit was $150!!! I have no idea where this customer thinks she paid us $550! We are sorry that the customer would not, or could not understand what was being advised to her, which ended up in further monetary loses, but we did everything we could to educate the customer prior to and after making her booking. Some people just don’t want to listen to good advice.