Review Report Review
Stolen Items

J. Submitted this review about White Hawks Auto LLC
Review made Live: 4/24/2015 11:48:00 PM
I was recommended White Hawk Auto from a broker.

I'll start off with the pro: my car arrived in one piece without any visible damage.

Cons:
1) The driver arrived a day early and HAD to pick up the car that day, even though we scheduled for the next day. They claimed to be on a schedule so the customer would have to be flexible to them (even though I was also on a schedule already). Good thing I had prepped my car, or else I wouldn't know what to do if I couldn't ship my last on the day before I was supposed to move. So I was left no choice but to be flexible and cater to their schedule. 2) The pick up location was also not the location we originally scheduled for. The driver agreed to the original location a day prior but when the day came, he called and told me to go to a different location because he was already there and picking someone else's car at that different location. 3) Since they picked the car up early, the car also arrived at the destination early. The originally agreed destination was their office lot but when I picked my car up, the driver said the car was AT HIS HOME. The DRIVER told me to go to HIS HOME to pick up my car where it's been for more than a day at a residence. As I picked my car up, the driver wasn't there to hand over my car so he left my car and the keys in the hands of his friend (not sure if he was also another driver). I checked everything and the car exterior looked okay. 5) As I got home, I realized my sunglasses were MISSING from my car. The sunglasses were in a compartment that was NOT obvious. Someone HAD to go into my car and specifically look around in order to TAKE the sunglasses. I'm not sure if it was the driver or his "friend" but it was certainly one of them. I called the driver afterwards but of course he has no knowledge of this.

Overall, the process was confusing and miscommunicated. The car got there in one piece but was missing a piece inside.
Shipment Details
Origin State:
Ohio
Pickup:
Early
Destination State:
California
Delivery:
Early
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
45146
Quote or Order Cost:
$900

Car Condition
  • Items were stolen from the vehicle