Company Response Review Report Review
Poor Communication after deposit was made

Patrick Submitted this review about TD Auto Logistics (FL)
Review made Live: 4/14/2015 11:29:00 AM
I did a lot of online research before hiring this carrier and a lot of what I read online was positive. One of my main criteria was that the vehicle would stay on the same carrier from start to finish, which Joanna assured me would happen (& advised me to have the person loading it to take a photo). My vehicle was picked up by a small pickup truck and trailer, which really didn't look appropriate. I was told it was being taken to a car carrier and then being delivered to me from there. So, I accepted the terms and asked for a photo to be given once the truck was loaded onto the car carrier. No photo was ever given to me and every time I called Joanna, she did not answer and calls were returned by her son (who was very polite), who told me he would get me a photo as soon as he could. I kept calling and texting the truck driver, with no response. . . . because Joanna did not give me the correct ph. # of the driver. I got a phone call 24 hrs prior to drop off from a dispatch co., which would have the vehicle to me by 11am. Vehicle was delivered at 7:30pm. To make a long story short, I would never hire this co. again. My vehicle disappeared for 9 days. Thankfully, it arrived in one piece. Patrick
Shipment Details
Origin State:
Washington
Pickup:
On Time
Destination State:
Massachusetts
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
17099-HX
Quote or Order Cost:
$1100

Company Response
Dominic Dellagatta from TD Auto Logistics (FL) Submitted this response.
Response Date: 4/14/2015 8:38:00 PM
I Completely disagree, with the entire review. God Bless You Patrick. You didn't answer you're phone when we called and even stated we were polite. We did everything possible in attempt to cater to your needs but unfortunately we are brokers and can't control the punctuality of drivers. We quoted you $150 higher than you would pay and we were able to get it done for the price you wanted in exchange for a driver that had bad ratings for communication, as we informed you when we assigned the driver to the job and then you turned around and gave a 0 out of 5 star rating, which was an absolute unfair assessment judging by the words you wrote in this review. I had to call you a half dozen times before I was able to contact you and you have the nerve to talk badly about our communication. Lol. We do hope you can learn to spread positive energy as it is much needed in this world.