Review Report Review
Fell WAY short on their promises

Kurt Submitted this review about Nation Auto Transport
Review made Live: 3/23/2015 10:09:00 AM
Wow, never transported a car before. Needless to say what an overwhelming experience. Was bombarded with a million qoutes, emails, called etc. Spoke with a few before settling with Richard. Seemed like a nice straight forward fella. Quoted me a price that was somewhat reasonable compared to the competition so went ahead a booked it. They were able to secure a transport company quicker than expected. I thought, wow the nightmares I've heard weren't true at all. That is is going soooooo smoothly! That's pretty much where the good feelings stopped. Once the transport co was secured it was a nightmare!!! The communication was zero. See, once the transport co is scheduled Richard gets his dough and it goes to a "dispatcher". I got more, hold on let me check and call you back etc. run around was endless with the transport guy and Jennifer. Excuses after excuses on why it was taking so long. Axle broke, winch broke, etc etc. I actually did most of the work coordinating the transport guy and the seller. I felt like once they got the money I wasnt crap to them and they could have cared less if I got my truck or not. I would recommend using USHIP being that it seems that you get qoutes and deal directly with the shipper taking these brokers who don't care or do much of anything out of the equasion. They has to be a better way. If you want to make a fortune start a transport co with solid communication and costumer service, something completely laking in that industry. They tell you what you want to hear and fall WAY short of expectations
Shipment Details
Origin State:
Idaho
Pickup:
Late
Destination State:
California
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
66227-BP
Quote or Order Cost:
$900