I am an active duty service member and had to ship a second vehicle. I had a GMC Sierra transported from Florida to Hawaii. My quote was for $2350 our current total as of now is $2875: $974.50 for MATSON and $1300 for the driver. Progressive Auto Relocators, formerly Proven Auto Movers, charged us a $600 dollar for a deposit. A rep named Tina said, "$500" would be refunded back. She also said that She would call once my truck reached port. She did not call when the truck arrived. MATSON had logged that a message was left to the rep but I was never notified. When I arrived in Hawaii I called Tina and was told that my truck would arrive on the 15th of December. When I arrived at MATSON to pick up my truck, there was a month's worth of port fees; a total of $490. Now it is in late February, Tina's story that she been telling me has changed. She claims that she never promised us the $500 deposit return and that she had never made any such statement. The money for the port fees are through MATSON. It is out of her hands, and they are waiting for MATSON to process the port refunds. I would suggest anyone who needs to transport a vehicle to no us this company. They lie, steal, and have bad business ethics.
Shipment Details
Origin State:
Florida
Pickup:
On Time
Destination State:
Hawaii
Delivery:
Early
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
5421736
Quote or Order Cost:
$2874
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