Company Response Review Report Review
Closing order without a signed contract and unpolite attitude

Paul Submitted this review about Ship Your Car Now LLC.
Review made Live: 2/16/2015 11:41:00 AM
Everything looks good at first with this company, a good web page, nice people closing the business and fast response, but everything started to look dark taking a llok to the contract, I'll put it textually, "SYCN will no be responsable for any neglicence on the part of the contracted carrier" and A worse part of all "Any claims must be made with the carrier who actually performed the transport service" and the WORST part of all " The Shipper hereby WAIVES ANY CLAIM for damages AND AGREES TO DEFEND, indemnify, and hold harmless SYCN from against any any and all claims, losses, cost, damages including attorneys fees and expenses of every kind of nature arisig"
Reading that contract that avoids any responsability to the carrier and leaves everything to the shipper after the truck picks up the car, made me deny to sign the contract and keep looking for another option, but without my consent SYCN, placed the order. I called them telling I want to cancel it, and Jay, didn't let me talked, got upset, start to shout me, and when I told him that I don't like his contract he insulted me with words I would like to avoid to write in my Gentleman Attitude I maintained in all the conversation.
One more thing for www.transportreviews.com, Jay told me that I cannot review them because I'm not a customer, well I'm happy I wasn't his customer because a gold rated company with that profile doesn't match. I'm happy to let you know and SYCN that my voice is gonna be heard, even when SYCN told me I cannot post here, well I'm thankful for being able, and be more careful with your company ratings.
THANKS
Shipment Details
Origin State:
Rhode Island
Pickup:
Never
Destination State:
Florida
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
806955-QS
Quote or Order Cost:
$800

Company Response
ShipYourCarNow%2C LLC from Ship Your Car Now LLC. Submitted this response.
Response Date: 2/17/2015 6:45:00 PM
Mr. Becerra, You asked us to set up the order. So we sent the contract to you, to review and sign. You did not like the wording of our contract. The contract only states that if your vehicle is damaged that the carrier is to be held responsible. Every driver we contract with has full coverage insurance, and we keep all of their paperwork on file. If our customers vehicle is damaged we most certainly walk them through the insurance process and provide ALL necessary paperwork. However, you refused to sign it and we refused to accept you as a customer. When we called you to tell you that your order will not be placed you got very aggressive and hostile, which at that point we disconnected the call. Transport Reviews is a source for real customers to express their opinions. As you stated you are not a customer, yet we will leave your review up because we always welcome both positive and negative feedback. Best of luck with your shipment Mr. Becerra!