Company Response Review Report Review
Review.. Late pickup, late arrival

Jun Lee Submitted this review about Direct Express Auto Transport
Review made Live: 1/22/2015 2:57:00 PM
I liked how quickly they quoted my car ....
But everything else did not measure up to the standard of performance that they promised.

The car was picked up 2 days late without any updates.
The car was dropped off 3 days it was promised. It even arrived later than the survey on email.

Overall, not satisfied.
Shipment Details
Origin State:
California
Pickup:
Late
Destination State:
New Jersey
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
148866
Quote or Order Cost:
$870

Company Response
Mike Rupers from Direct Express Auto Transport Submitted this response.
Response Date: 1/22/2015 7:59:00 PM
Our outstanding reputation and thousands of very satisfied customers speak for itself. We are sorry that customer Jun Lee is dissatisfied with the service. We give pickup and delivery estimates ... not promises. Three days late on an estimate going coast to coast is not bad. Especially considering New Jersey was socked by a winter storm, but Ms. Jun Lee might have been unaware of that in sunny San Pablo, California. We wish Ms. Lee lots of luck in all her future endeavors.