We're sorry you had a bad experience. It was not our intention for you to experience negative service from us. We strive to provide the best service possible to all of our customers. Going over our records, there are several things we feel should be mentioned as to why the service was not up to par in your opinion. The reason you were not picked up during those dates is because of Thanksgiving. Your window falls on those dates and we made sure to explicitly disclose in the conversations you had with our representatives that it will be very difficult to reach those dates considering it was a national holiday. Many truckers take vacation during this time. This information was acknowledged by you on several occasions per the notations on the account; but we understand that in your frustration, it must have led you to send us a 0 out of 5 star review due to this. We sincerely hope our service level was not that poor and did not deserve 0 stars out of 5 since we did advise you from the beginning that the dates were not guaranteed and your dates for availability were just near impossible to accomplish. As soon as the holiday passed, your vehicle was scheduled and picked up just as we had advised you from the beginning. The weather was also very poor and despite the delay of a 2 days due to holidays and weather, the service turned out adequate in our opinion considering all these factors. We hope you reconsider your rating in the future. Thank you.