Company Response Review Report Review
Travel Trailer Moved

Susan Myrick Submitted this review about AAA Logistics LLC
Review made Live: 11/18/2014 12:05:00 PM
Horrible service from this company. Filed complaint with BBB and the owner lied in response. Tried to pick up 2 days early but Camping World stopped them. I had told company that they could not pick it up on that date. Tried to any how. Picked us up early even though this was inconvenient and I had scheduled an exact date for pick up. Drivers truck had to be worked on because hitch didn't latch properly and ground or tail lights was out. Camping World staff had to work on his truck before he could leave. My husband had to make driver aware of these faults. Took RV to North Dakota on the way to Oregon from North Carolina to deliver a motorcycle. Wasn't in contract that this could be done. Brand new RV towed over 300 miles out of route. Paid $4100 for this service which seemed to be the going rate. Driver or company essentially got paid twice. Due to time it took driver to get from NC to OR via ND he had to drive too long or too fast which isn't safe. Owner was threatening on the phone. Can't get a straight story from owner or driver. For more detailed report you can look on BBB page.
Shipment Details
Origin State:
North Carolina
Pickup:
Early
Destination State:
Oregon
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
Jason
Quote or Order Cost:
$4100

Company Response
daniel from AAA Logistics LLC Submitted this response.
Response Date: 12/22/2014 9:25:00 AM
Clearly this customer does not have any idea how the Shipping Industry works. It is not uncommon for a driver to pick up another load, along the way, to off set his expenses as long as he makes our delivery on time. At the time of delivery, her husband paid us in full and thanked the driver.