Company Response Review Report Review
The car transported with scratches on it

Mohammed Submitted this review about Mercury Auto Transport
Review made Live: 11/3/2014 3:44:00 PM
I shipped my corolla 2014 from Sacramento, CA to La mesa,CA.They picked it and shipped it on time, the car is salvage I bought it from copart auction, the hood is damaged every thing else is good,
The guy send me a pics for the car when he picked it up, when i receiving it I notice that there is miner hit on the left side of the bumper, I asked the guy what happened? he said it was like that when he picked it up, I showed him the pic that he sent me then he said: "Will you gonna need to fix it any way" !!!!!!! I told him that's correct but now it gonna cost more money !!!!!!.
I called Roman the guy who works on Mercury he said " the car was smashed any way" and then he said you need to file a claim, I asked him about the carrier website he never send it.
Shipment Details
Origin State:
California
Pickup:
On Time
Destination State:
California
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
950751-YM
Quote or Order Cost:
$400

Car Condition
  • Vehicle was damaged
Company Response
Matthew Sandomir from Mercury Auto Transport Submitted this response.
Response Date: 11/5/2014 9:53:00 AM
Hi Mohammed, The car was a salvage from auction bought sight unseen. Damage was pre existing per the bill of laden and copart. The car was picked up and delivered in the same condition. We have pictures and the bill of laden available.While we are happy you received your car we are sorry we did not meet or beat your expectations. Sincerely, Management