Review Report Review
DAMAGED VEHICLE

Tiffany Submitted this review about FHT Auto Transport Inc.
Review made Live: 10/28/2014 7:52:00 PM
My experience with this company has been very positive up until delivery of the vehicle. Susan was very communicative and was a pleasure to deal with.

The vehicle came with major front end damage, due to it being loaded and unloaded on the truck carelessly.
Upon delivery of the vehicle, the apologetic driver assured me that I would make 1 call to FHT, fill out the claim form, and all would be ok.

That was a month and a half ago. I called to alert them to the damage, and they said they'd be sending a claim form. I immediately wrote a First Notice of Loss letter to FHT. After not hearing back for a few days, I called them. They said they hadn't yet mailed the claim form, but would do it now. A week later, I received the form (I only live 45 miles from them... snail mail is slow, but not that slow). I filled out the form, submitted the estimate along with the original First Notice of Loss, which included extensive photographs of the damage.

38 days later, I still haven't gotten a single call from them, no insurance adjuster has contacted us.

My last call to them involved a guy getting a very rude attitude with me, and when I pointed out his attitude- after his company damaged my boyfriend's exotic vehicle, he proceeded to ask "Why can't your boyfriend be A MAN, and call us himself." *mind blown*

(My ACTIVE DUTY MILITARY boyfriend was not happy to hear how I was treated on the phone by this person, and after 38 days since the damage to the vehicle, he's currently on the phone with an attorney friend to discuss our next steps.)
Shipment Details
Origin State:
California
Pickup:
On Time
Destination State:
California
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
1978
Quote or Order Cost:
$3300

Car Condition
  • Vehicle was damaged