Company Response Review Report Review
Poor customer service

Amy Submitted this review about Auto Shipping Group LLC
Review made Live: 10/27/2014 4:30:00 PM
Martha Castillo was my contact person. I was moving overseas when the car is transported, so I know I made sure that if giving my credit card would be sufficient to pay everything. She reassured me that everything will be charged on the credit card automatically, so I did not prepare cash for my sister who is receiving the car in California.

My sister informed me when the car arrived in California that she was asked to pay cash, and because she was confused, she contacted Martha for support. She left multiple voice messages but Martha Castillo never called her back. When she reached Martha through her supervisor's number, she hung up the phone call in middle of the conversation - - twice! And Martha never called back my sister.

Even though Martha was nice to me when she was managing my case, I was very disappointed to see a two-faced customer service. Once she was paid, she did not care to help after.

In addition, she made a mistake of overcharging me and did not bother to tell me about it, nor even apologize to me.

I am never using Auto Shipping Group ever again because of this experience.
Shipment Details
Origin State:
Michigan
Pickup:
On Time
Destination State:
California
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
1011634
Quote or Order Cost:
$1590

Company Response
Terry Williams from Auto Shipping Group LLC Submitted this response.
Response Date: 10/28/2014 6:32:00 PM
This review is incorrect in so many ways. You placed your order 2 months before leaving to Japan and when I had a carrier for you, you were no longer available as you were overseas and I had no way of going over all of the information with you again. You must of forgot our 30 min conversation about Cash on delivery and you also never mentioned you were a return customer and I had no way of knowing you qualified for a $25 discount. But we've refunded that to you. Also, since you've used us you know its cash to driver. So, I'm sorry you seem to think everything went wrong when in fact I shipped you within the exact time frame you needed at the exact price I gave you. Your car was delivered in perfect shape. I am sorry you are not satisfied, but please take the time to look over my other reviews, I take good care of my customers and don't hang up on anybody. MC