Company Response Review Report Review
TERRIBLE company to do business with!!!

Joe Combs Submitted this review about US Car Transporters LLC
Review made Live: 9/22/2014 10:10:00 AM
We contracted US Car Transporters on August 29, 2014, to pick up our car in Illinois, and deliver it to Michigan. We were promised by a very smooth talking Jean Claude that our car would be picked up on Saturday, August 30. We were stupid enough to give them a deposit. Here we are, over 2 weeks later, Jean Claude has never called us (he quit answering our calls after about 3 days), and have been in contact with a gal named Jackie twice. Jackie promised my husband on Thursday, Sept. 11, that if our car wasn't on a truck within 24 hours, we would get our deposit back.....guess what? Car didn't get picked up as promised, deposit wasn't returned as promised, and now Jackie won't return/answer our calls! My husband called there today, phone was answered by 'John', Jackie never even bothered to pick up the phone. Just left my husband on the line. I have left 2 messages on Xavier's voicemail, and he has returned neither call. You have our $200, the car is still in Illinois, and you refuse to return our calls. All we want is our deposit back!!
I would just like to add that I just now (Monday, Sept 15 @ 5:20pm) called, and the phone was answered by "Kobi", whom I suspect is Xavier, and was put on hold. 'Kobi' never returned to the phone.
Shipment Details
Origin State:
Illinois
Pickup:
Not Provided
Destination State:
Michigan
Delivery:
Not Provided
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
400
Quote or Order Cost:
$400

Company Response
xavier from US Car Transporters LLC Submitted this response.
Response Date: 9/30/2014 12:50:00 PM
I'm really confused by this review. The vehicle was picked up and delivered. Unfortunately even with proof the review will not be taken down and will affect our overall score. Below are notes from our system. I also have the dispatch form which shows the vehicle was picked up and delivered. 09/16/2014 03:50:16 pm JACKIE dispatched vehicle to sp transport. spoke w/Joe Combs and he agreed to counter offer $400 c.o.d. 09/16/2014 03:06:40 pm JACKIE sp transport 314-779-4628 called to p/u vehicle....customer didn`t pick up phone...