Company Response Review Report Review
Cross country military member

Shawn B. Submitted this review about Auto Shipping Group LLC
Review made Live: 8/21/2014 8:29:00 PM
First off, the car shipping process has some inconsistencies no matter what company you choose to broker the deal. Costs and quotes will inch up and at some point you must hold your ground. And, most carriers will charge more for weekend pickups if they will do them at all. The second layer trucking company is going to ultimately set their price, so be careful not to get overly upset with the reprentative who negotiates on your behalf. My advice, plan your pick-up 10-14 days in advance. Based on my experience, under 7 days is challenging and will often cost you even more.

This is my second time in the last ten years shipping a car coast to coast. The first time went fairly smooth, but this shipment had a highly motivated Auto Shipping Group, Inc. employee (Olivia Maxie) staying on top of the truck company/dispatcher. Considering all the typical layers in car shipping (broker, trucking company, drivers), it went amzingly well. Olivia treated my shipment like it was her own car shipment. Due to a very serious ATV accident and hospitalization, I had to change the pick up date at least three times in the course of a couple days. After numerous calls and multiple people coordinating my pickup involving at least 5 different cell phone numbers, Olivia kept at it from beginning to end to ensure the car was picked up and delivered within the timeframe.
Shipment Details
Origin State:
Washington
Pickup:
On Time
Destination State:
North Carolina
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
1010484
Quote or Order Cost:
$1175

Car Condition
  • Vehicle was dirty
Company Response
Terry Williams from Auto Shipping Group LLC Submitted this response.
Response Date: 8/22/2014 10:07:00 AM
OLIVIA MAXIE (360) 483-4347 olivia@autoshippinggroup Thank you Shawn, I Truly enjoyed working with you and Casey through this process. Although you were in an ATV accident, We continued to keep our eyes on the Prize: which was get this car to Laura. I pray for you a fast recovery, and Wish you nothing but the Best in Your Future. May God Bless You and your family, Always.