Review Report Review
Absolutely Brutal

Chris Fernandez Submitted this review about RoadRunner Auto Transport
Review made Live: 4/15/2015 3:40:00 PM
I was given a confident estimate of $995, and after canceling other bids they bait-and-switched up to $1100. Truck was picked up from Texas on time, but we were called after we went to sleep at 8:17pm the night prior to scheduled delivery. By the time I woke up the next morning, the driver told me the truck had been taken 3 hours away to a Los Angeles storage for which I would have to pay "a lot of money- " not a nice way to wake up. I tried repeatedly to speak with "Tanya" the supposed boss, who refused to answer my questions or help to get the truck back to San Diego, telling me to "work it out with the driver," and hung up. After prolonged bargaining with the driver, who sent texts like " I can't drive it back, I'm with my girl" and other such unprofessional remarks, I had to drive the 3 hours to find the driver and truck in the back alleys of Los Angeles, cash in hand like some kind of drug deal. My follow up calls to Road Runner were never returned. THINK CAREFULLY BEFORE HIRING THIS CARRIER.
Shipment Details
Origin State:
Texas
Pickup:
On Time
Destination State:
California
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
R97555
Quote or Order Cost:
$1100