dishonest company, unrespectfull, asking extra money

hassan Submitted this review about Car Shipping Pros
Review made Live: 7/26/2014 7:24:00 PM

Review: this company is a group of thieves, and dishonest, they arranged driver for me, during the delivery the Driver called me, threatening me over the phone asking for extra 100 $ or he will not deliver the car, don't deal with this company, Betzy is part of the loop to ask for extra money,,,, I told the driver I already deal with Betsy for 700$, he told me I don't know Betsy!!! the driver name is James Leach!!! he should not be in a business in this country...

Company Response
Kathleen Parker from Car Shipping Pros Submitted this response.
Response Date: 7/28/2014 10:56:00 AM
Hassan I think we both know we earned the $100 we made off of your transport sir. We lowered our fee which is something we never do even after you made the decision of placing more then 200 lbs in the car visibly blocking the drivers visibility. When the driver who will get fined $500 minimum penalty arrived at your front door sir he instructed your mother to either unpack the belongings from the car or he would rightfully so charge $100 more which was a deal in itself as he was the one taking the risk and risking DOT shutting him down and inspecting his entire truck for drugs as this is the procedure that is done when they see belongings packed in cars that are not supposed to be there to begin with. When your mother was complying and removing the items you instantly called her and asked her NOT TO REMOVE A THING that you would pay the $100 cause after all you were a doctor. You then proceeded to call our company daily multiple times asking for $100 back which you were advised we do not work for free especially based on the bad decisions YOU YOURSELF MADE HASSAN. You had the opportunity to have you mother remove all belongings as she was doing or a portion of them as the carrier was even nice enough to allow some items but not the entire vehicle as we are a car moving company and not a household moving company. You neglected to act civilized with the driver on the line Hassan utilizing profanity and even mentioning at one point you were a doctor and didn't have to speak to a driver on the line cause that was beyond your socioeconomic category yet this review came in for $100? As we told you before and we will reiterate again, belongings in cars are allowed out of courtesy and not obligation and is ultimately up to the discretion of the driver and not us. We allowed a reasonable amount, you made the decision to take advantage of it and then were upset at your own decision when you were charged $100 at pick up. However the driver could have simply left and left your car for someone else to pick up but you instructed your mother to go ahead and repack the stuff. In the end we know as a corporation we can not simply please every single person. But dishonesty we are not on the contrary we remain one of the most well rounded companies with reasonable prices out there. Variables exist in any industry sir and unfortunately we deal with irrational minds that wish to take advantage of any situation to get a buck back. Our company has value and we rendered services as we always do not even charging up front to do right by the client so to this review I say: We always try to do the right thing. You should learn from our actions and take notes. Be well Hassan and understand at least in America, the world is not handed to you for free. All services have a price tagged to it. We offer the best value to every one of our valued and precious clients we serve.