Our sincere apologies if the communications between you, Eric and our 24/7 staff fell short of your expectations, we will certainly address your concerns. Eric, as we discussed, had been in constant communication with your daughter throughout, whom we had as the primary contact on your order, but our apologies that you were not brought up to speed quickly enough as things got hectic in the 11th hour. To lay out some of the particulars that are not currently reflected in your review- the order was placed on the 18th, and your first available ship date was the 21st. After not finding a carrier right away, we reduced our fee and increased the amount allocated for the carrier, so that you would pay the same total amount quoted while still getting dispatched within your time frame. That did the trick and you were assigned a carrier on the 25th (for pick up that day and delivery by the requested 28th delivery date). However, the order was cancelled by you and the driver sent away due to the misunderstanding about the pricing breakdown and what we had changed in our effort to secure the best carrier for you. We appreciate you taking the time to voice your concerns as well as speak with us so that we can avoid situations like this in the future.