from Ship Your Car Now LLC.
Submitted this response.
Response Date: 7/25/2013 3:23:00 PM
Ship your car now entered into an agreement to ship a 2013 Premier Bounty Water Sky Deck Boat from Elk River, MN to Progresso, Mexico. The transport was handled by Nick the salesman employed at Riverview Sports. We settled on a price and began the shipment. During the process, Nick was very helpful and open to all the feedback we, Ship your car now, provided about the transport for the boat being purchased by his customer. When the boat was finally ready for pick up, we scheduled a pick up to bring the boat and trailer to the port.
At this point, Nick became very antsy about the shipment, and called asking what was going on. We provided all information he required, and gave every assurance that the boat transport was being handled. Nick called the shipping line to gain more assurance, and this is where the entire transaction became confused. Nick called the shipping line and told them he wanted an update and said the boat was shipping from texas to mexico. We had already secured the best possible price for Nick at Riverview sports and this shipment was to depart from Florida. When Nick told the shipping line it was Texas, they rerouted the transport to Texas and billed ship your car now $1500 EXTRA dollars. This bill was a direct result of Nick bypassing the broker that he was dealing with and calling the shipping line directly and changing the transportation details.
We are deeply disappointed that this happened and had to eat all the additional costs involved to ship this boat. We were able to mitigate the damage from $1500 to $1000, but this is still a $1000 loss caused solely by Nick at Riverview Sports. We caution anyone that deals with Nick to be careful as he will go around you at any cost and not take any responsibility for his actions.