We appreciate your feedback as we love to learn from any experience our customers may encounter good or bad. Please note that all service dates in the auto transport industry are only estimated, and not guaranteed. Upon learning of this reviewer’s concerns we immediately reached out to her apologizing for all the inconvenience caused during the transport of your vehicle with assigned carrier. Our goal is to find our customers transport solutions and carrier companies to transport vehicles per customer’s needs. Please also note any information we provide for the trailer whereabouts comes directly from the carrier. We believe our carriers to be upfront with us and have no reason to withhold information this is why whatever they inform us we quickly provide to the customer. Since we are not on the road we rely on our customers and/or carriers to report any issues with shipment and we do our best to offer a speedy resolution. Unfortunately this particular carrier’s truck did break down. We hope this explanation makes it easier to understand how the auto transport industry works and to give you an example that as a broker we are fully dedicated to our customer and ensuring the customer gets the best service possible. We sincerely apologize if you feel this was not done for you. Montway is proudly named one of Inc 500 Fastest Growing Companies as a broker and carrier as we strive to provide quality service. As we have reached out to the customer(mentioned above) we were able to get the customer compensated by Montway and were able to address/resolve the customer's concerns. We are glad we had the opportunity to make things right and appreciates the customers time and patience. Thank you