Lack of status report

Archie Gordon Submitted this review about Montway Auto Transport
Review made Live: 6/30/2016 10:22:00 AM
While waiting for driver to either pick up or deliver I tried on numerous occasions to determine the status and whereabouts of my vehicle. Montway ignored my request for information.

Why am I required to write a 200 words review when all I want to say is that the service sucks?