Good morning Mohammed, make sure you are reviewing the correct company. The company who transported your vehicle was Becker Auto, NOT Fidelity Auto Shipping. You made a reservation with us, Becker Auto is the company that transported your vehicle. As we understand, the main reason for your complaint was because your vehicle had damages. The notations on the inspection report reveal that your vehicle had severe scratches, dents, and mechanical issues prior to loading. You acknowledged this in writing and signed an insurance waiver. Your vehicle had too many damages to record, this is why you were given an insurance waiver. The driver then delivered your vehicle and you attempted to make a fraudulent insurance claim more than a week after receiving your vehicle in order to fix your preexisting damages. Insurance had the information on file where your vehicle was inspected, and referenced to you the damages notated prior to the loading of the vehicle. You attempted to commit insurance fraud, and this is why you were unable to recover monetary damages. We would hope you would be more transparent in your review. Giving a fair and honest review is important as purposely libeling a company in an effort to hurt their business is not an ethical thing to do. You were charged a set amount, and Fidelity fulfilled its legal obligations to you. Fidelity also afforded funds out of pocket in order to service your order guaranteeing your rate. You did not pay a penny more than what you were quoted. We'd be happy to discuss this with you and your bank to verify. Please contact us if you need further verification and documentation on the matter. Thank you.