Review Report Review
Damaged

Rlamb Submitted this review about Bluestar Auto Movers
Review made Live: 5/11/2011 10:30:00 PM
My car was loaded with the RPM's between four and five thousand as the clutch was feathered to load the car. The clutch burned and smoked for 30 seconds, which compromised the lifespan of the clutch and flywheel. The resulting damage was over 2,000 dollars. We have statements from the Dr. who owned the car and his buddy who arranged shipment that the clutch never slipped, had a low engagement point and no signs of issues before it was loaded on the truck.

I am attaching the communication from the minute it happened and the companies refusal to admit their drivers did anything wrong.

Please feel free to contact me regarding this for a thorough breakdown. Their drivers were actually making threats to the seller who defined the incident below after they were contacted by Bluestar.

Richard,

I witnessed his inability to drive the stick as I was in the car with him. He was revving the throttle to 5k+ RPM and feathering the clutch. From my perspective, he was not releasing the clutch enough to get the car up the ramp. It seemed as though he was concerned about the car moving too quickly forward and did not want to let the clutch out.

Furthermore, even if the clutch HAD had a problem, there is no reason that he should have had to slip the clutch for such a long time (over 30 seconds) to realize this. The fact that he kept pushing the car and slipping the clutch with more and more throttle for such a long time is indicative that he did not know what he was doing. He could have found that out in 5-10 seconds easily if it were the case. The reason it would not go up was because he was not releasing the clutch enough.

If you release the clutch completely at 5k RPM the car will LAUNCH and hit whatever is in front of it. There is absolutely no reason the RPMs should have been as high as they were.

He seemed to be slowly increasing RPM as he feathered the clutch in an effort to get the car to move. I do not believe that engine speed is the variable that needs to be changed when trying to get a car to move uphill. He was feathering the clutch the whole time. If you want the car to move more up hill, you maintain constant RPM and release the clutch more to get it to move. You do not feather the clutch and push the RPM up that far. Maybe he found it "works for him" but I do not believe it is the correct way to do it without putting uneccessary wear on the clutch.

Either way, I am fairly certain from observation that the clutch was not slipping on him, he was feathering / burning the clutch. When you feather / burn a clutch, the clutch slips. That is simple mechanics of a manual transmission.
Shipment Details
Origin State:
Georgia
Pickup:
On Time
Destination State:
Colorado
Delivery:
Early
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
673860-EG
Quote or Order Cost:
$650

Car Condition
  • Vehicle was damaged