from Bluestar Auto Movers
Submitted this response.
Response Date: 10/26/2010 12:31:00 PM
Mr. Hastings, as we explained in the past, we are very sorry to hear about your situation. However, as your agent, our responsibility to you is to make sure that we contract insured carriers that have an active DOT license to operate. In your case, and every other transport that we coordinate, our responsibility is met. We screen our drivers regularly to ensure that are customers are well taken care of. Your responsibility as a customer, is to make sure that you inspect the car when it arrives and note any damages on the Bill of Lading (Condition Report) before signing it and accepting the condition that it’s in. As you stated in your review, you failed to do so. Now you are angry with us because we cannot resolve the matter for you. This is unfair to us. The carrier that transported your vehicle was and is insured to handle any damages caused. Had the damages been noted on the Bill of Lading at the time of delivery and not after the fact, we would have been able to help you in filing a claim with the carriers insurance. Unfortunately, we don’t have any proof from you showing that the cars were damaged while they were in the possession of the insured (Carrier), therefore we are unable to help you in resolving this. You are aware of this, but rather than be take your frustration out on the carrier, you have continued to slander our company, and we although we feel it’s unfair, there is not much we can do. So again, we are sorry to hear about your situation, but we cannot help you in any way. As a courtesy to you, we have offered you a credit on any future move to help alleviate the cost incurred to have your vehicles detailed, none of which was mentioned in any of your negative reviews. Once again, we are sorry you didn’t have a good experience with us and apologize for any inconvenience caused.