We sincerely apologize for the poor experience the customer had with the carrier CFR Line/Green Trucking. Our 5 star customer service team was on the phone every day from May 26th on, attempting to get information from the carrier and relaying that information to the customer. We were constantly getting conflicting information from the carrier about the location of the vehicle, and the ETA for delivery. Our customer service agent Max was persistent in his efforts to get correct information from the carrier. Due only to the efforts of Max were we able to finally get a supervisor from the carrier company on the phone who admitted that they made mistakes on this, and that they were giving us false information the entire time. Unfortunately the information we were being given, was being passed to the customer. We as brokers can only do so much when it comes to the responsibilities of the carrier. We ask all our carriers to keep customers notified of any delays, and it seems this particular carrier was not very diligent in their efforts to keep customer or us informed. The actions of this carrier are NOT indicative to the 5 star service that AutoStar Transport Express provides, and therefore we will not be working with this carrier any further. Again, we do apologize for the delay in delivery, and want to assure this was anything beyond our control.