Company Response Review Report Review
Auto Transport - Company Defaulted

Howard Fratzke Submitted this review about Auto Transport 123
Review made Live: 7/11/2016 10:44:00 AM
I needed to ship my daughter's car to Texas. I searched multiple transport companies and settled with AT123. I placed the order a month in advance (May 19). AT123 (Steve West) promised to pick up vehicle on June 16. I called on June 15th to followup but they still did not have a truck.(??) and told me that they would get back to me that day but never did. I called on 16th and was told not to worry, but still no followup. I again called on 17th because the latest the car could leave was the 18th and I needed 24 hour confirmation. Casey told me that there was a problem with their database and I informed her that if they could not pick up I would have to cancel my flights and drive myself.(She never called back). Bottom line, I had to cancel my flights & hotel and drive to Texas. I was and am LIVID. I contracted in good faith and if they could have told me anytime in advance. I could have made other arrangements. This cost me time and money. If I defaulted, I would have been liable for the cost. Well they defaulted and left me stranded...
Shipment Details
Origin State:
California
Pickup:
Never
Destination State:
Texas
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
1083845-XY
Quote or Order Cost:
$795

Company Response
Keith from Auto Transport 123 Submitted this response.
Response Date: 7/11/2016 3:54:00 PM
we are so sorry Howard you were such a sweet guy and we look forward to resolving this with you asap