Company Response Review Report Review
Unprofessional unreliable dishonest and unaccountable

Travoy Submitted this review about Auto Transport 123
Review made Live: 5/27/2016 8:44:00 AM
Worst transport company and worst experience ever in my 12 years of shipping cars all around the United States. This is just another broker who takes no responsibility for the drivers they are dispatching. The only care about collecting their $225 reservation fee with no regard for customer satisfaction. This company dispatched a driver who cancelled the pickup of my vehicle because I was supposed to provide transportation for him to get from his truck, miles away, to where my vehicle was parked. I was then to allow him to drive my car all those miles back to wherever it was he parked the truck. There is nothing in the contract between myself and Auto transport 123 that mentioned me providing transportation or allowing the drivers to take my fully build custom car on a joyride. The driver cancel with much attitude and suggested that I call the company that dispatched him because he's not picking up my car. Called Ashley we talked and I asked her to cancel the order. She said she was taking care of it and that nothing was charged to my account. She also said that she would follow up with me the next day. The entire day went by and nobody contacted me. On the follow morning Anthony contacts me threaten me that he will be billing my credit card because he dispatched a driver twice and supposedly I cancelled on both drivers. I did not asked to be rescheduled I asked to have the order with Auto Transport 123 cancelled after the driver told me to do so and contacted his company told them he was cancelling also. I was never notified of any other drivers being sent to pick up my car.
The representatives of this company tends to be a reflection of the company itself and they only seem polite prior to you signing the contract. They are dishonest and refuses for to take any accountability for dispatching an unprofessional driver from a company I do not know, to pick up my vehicle. Please rethink using Auto Transport 123. Find an actual Transport company that will come and get your vehicle themselves and will not post your transportation request on a board for the first available driver. Brokers do not care about you or your vehicle, although it’s not easy, take your time to find a real transport company who will retrieve your vehicle themselves.

Today I was contacted by a supervisor from Auto Transport 123 who acknowledged where this issue could have been handled differently. I was offered a $150 refund and a $100 credit. Being that Janine took the time to rectify this issue to what she considered to be the best of her knowledge, shows there might be some accountability and hope for this company.
Shipment Details
Origin State:
Georgia
Pickup:
Never
Destination State:
Florida
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
1140049-DN
Quote or Order Cost:
$425

Company Response
Keith from Auto Transport 123 Submitted this response.
Response Date: 5/27/2016 8:49:00 PM
We are sorry to see that you feel the way you do about the transport . Your order was placed and dispatched out within a timely manner. During that time our driver had contacted the pick up party and suggested that it would be better to drive down to the truck since the streets were to small for the carrier to get to his door. The customer was not happy with that. We had then scheduled another carrier for him but he stated that our carrier didn't contact them to pick up the car. We are sorry for the issue that you had with the company and we were happy to refund you with a refund and a credit for your next shipment. We do take pride in our reputation and tried to do the best that we can.