Thanks Felicia Williams @ (602) 428-6872!
NZ
Submitted this review about
Auto Shipping Group LLC
Review made Live: 9/1/2015 1:15:00 PM
I made a desperate call to ASG after making a reservation with Car Delivery USA that fell through at the last minute. Between calling a bunch of companies and reading their mostly horrible reviews online, I was tearing my hair out. I had a unique situation where I needed to ship my car from LA to Buffalo, NY; fly to Buffalo myself, and pick it up the same day to drive it to Toronto. I was appalled by the unhelpful, disorganized, vague, and often condescending attitude of most of the brokers I spoke with, some of them even tried to convince me to get a hotel in for a few days in Buffalo to wait for the car because they refused to even try to guarantee a date of delivery. After all that headache, it was a breath of fresh air to reach Felicia Williams at ASG.
Felicia was friendly, patient, helpful and communicative from the beginning. She was the only broker I talked to (out of at least 10) to who was knowledgeable about the drivers' routes. She pulled up the route info while I was on the phone with her, located a driver who was already shipping a car from LA to NY within the same timeframe, and gave me accurate dates. Whereas other brokers left me waiting for 2-3 days before I called to check if they found a driver yet, Felicia responded within an hour confirming that she had assigned the driver. The driver was set to arrive in Buffalo before my flight would, so Felicia helped find a terminal in Buffalo where the car could be stored until I picked it up.
The day before pickup, the driver, Pavel called to confirm a time and mentioned he'd prefer to pick it up earlier if that worked for me, I took him up on it. He was understanding about the time-crucial nature of the shipment, and let me know exactly when he was planning on arriving in Buffalo. Because I wasn't going to be there to pay in person at the time the car arrived, we arranged it so I could pay his portion through paypal after he confirmed delivery. He gave me updates both the day before and right after the car arrived, even texted me a picture of the car after dropping it off at the terminal so I could travel in peace.
I also spoke with the terminal attendant, John, before I arrived to confirm my pickup time would work out. Although they usually closed at 5, he agreed to stay until I could pick it up. Everything went smoothly and exactly as promised, I picked the car up and drove to Toronto before dinnertime.
Cost-wise, it wasn't the cheapest option I considered, but not the most expensive either, worth it for the peace of mind. The quotes I got ranged from $990-$2000, $990 being the ill-fated one from Car Delivery USA. The total for ASG came out to $1299 ($1259 for the shipment itself + $30 for the paypal transaction + $10 for one day of storage in Buffalo).
Felicia did an excellent job of coordinating the whole shipment, from giving me contact info for the driver and terminal owner, keeping them informed, and texting me at every step of the process. I would definitely call her first if I ever need to ship a car again!
