First of all, lets be clear on one thing. We do not allow customers to slander our name when they are under clear contract. This customer signed a 15 day contract for us to locate a carrier to haul his vehicle. On day 9, customer called and cancelled the contract stating: "we are going to just go drive the vehicle home." They did not do that, but instead double booked with another vender, as stated in this customers complaint. So at this point, the customer broke our contract twice. First by cancelling before 15 days, 2nd by double-booking his transport with another company. We are sorry this customer's expectations were greater than what he was informed of. We don't stand for customers, who are under contract, slandering our good name. If there were problems with the contract, then this customer should not have signed it. That is why we have contracts, so everyone knows the expectations.