We take your feedback seriously and are committed to resolving this issue promptly. We are currently reviewing your case, and regarding your refund, we will process a full refund to your original payment method. Please allow a few business days for the refund to reflect in your account., we apologize for any inconvenience caused, and we appreciate your patience and understanding as we work to make this right for you. If there are any further concerns or questions you would like to address, please do not hesitate to contact us directly at (888) 249-8840 or email us at uscargofreightlogistics@gmail.com.