Company Response Review Report Review
Damaged and held Hostage

Yuliya J Submitted this review about Montway Auto Transport
Review made Live: 5/5/2024 3:51:00 PM
Our vehicle was damaged in transport through a transport company chosen by Montway, and is being held hostage in various storage yards in LA area with GPS disabled. Montway worked hand in hand with Pacific Auto Transport Inc in vetting, selecting, vouching and then insisting the carrier, not the consumer, had the right to write damages on the bill of lading at delivery, which itself was never given to us to mark damages. Go online and try to find a review of Pacific Transport Inc of Glendale California. None exists we found. There are a lot with similar names in other locations, but nothing with an exact match. So much for Montway's vetting. Montway's site, upon which we relied, is full of deceptive falsehoods such as its careful vetting of shipping carriers, its own insurance carrier information and having the consumer being presented with a bill of lading to mark damages for delivery. We found the principal(s) of the carrier had six a figure fraud lien in addition to tax liens and bankruptcies. In our online searching, we found the fraud lien comes from a situation where the principal set up a fake dental laboratory and he and associates dressed as dental lab technicians to defraud companies into providing financing for a non- existent dental laboratory. They went to the extreme length of wearing white lab coats, medical type shield eyeglasses and pretended to work on tooth molds and conduct dental procedures. The lien in this case has same name and address as carrier principal. Good luck in collecting for damages. The carrier said when confronted with this information "whether true or not." Montway also interfered with a drop off agreement with the carrier by improperly inserting themselves to obtain releases for Montway and statements to muzzle online reviews by us of Montway. Montway continued its deceptive practices with respect to the consumers online review rights by lifting out of context a section from the very federal law allowing consumer to make online reviews. We say STAY AWAY FROM MONTWAY
Shipment Details
Origin:
Florida 32963
Pickup:
Late
Destination:
, California 92029
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
2125604
Quote or Order Cost:
$1400

Car Condition
  • Vehicle was dirty
  • Vehicle was damaged
Company Response
Montway from Montway Auto Transport Submitted this response.
Response Date: 5/13/2024 4:37:00 PM
Thank you for taking the time to provide your feedback. We work hard to provide clear and efficient service, as auto transport is a complex service with many moving parts and regulations. We apologize for any inconvenience and have forwarded your concerns to our support manager. They should be in contact with you. Please feel free to contact us directly at info@montway.com with any questions or concerns you may have.