Horrible experience

Bhargav Submitted this review about US Car Go Freight Logistics LLC
Review made Live: 6/7/2023 10:32:00 AM
Don't think about this company for transporting your car. They will give very low price quote and end up squeezing more money from you. The trick they follow is to give you a low price quote and lock you in by taking advance. Exactly before 1 hour pickup they will call you and come up with the story the original has mechanical issues and new driver is asking for more money and they don't know how may days or weeks or months it will take to repair the original truck. A guy name David Warner gave me a quote of $800 for moving my car from MA to TX and he followed above script and ended up taking significantly more money from me. Also they won't even pick up your car in scheduled time and make you go through lot of trouble with the pickup time.

Company Response
Alex Brown from US Car Go Freight Logistics LLC Submitted this response.
Response Date: 8/30/2023 10:04:00 PM
We deeply regret the negative experience you had with our car transport service. We're sorry for any inconvenience caused by the price variation and pickup scheduling issues. Price quotes in the transport industry are often estimates and can be influenced by route complexities and market dynamics, which might have led to the difference. We apologize for the communication breakdown regarding the mechanical issues and the subsequent challenges with your car's pickup. This does not align with our commitment to providing reliable and transparent services. Our team is continuously working to improve customer communication and service quality. If you have further concerns or questions, please reach out to us at (customersupport@uscargofreight.com) . We appreciate your feedback and value your experience, as it helps us make necessary improvements. We're here to assist and provide better customer service moving forward. Thank you for bringing this to our attention.