Dear Jason Morgan of Longview, TX 75601 jdmorgan02@gmail.com (928) 388-7389 We apologize for any inconveniences. Our terms and conditions, including that all dates are estimated, is clearly listed in our profile and must be viewed as part of the booking and bid acceptance process. Our estimated date policy is also on our website as well as on all of our written communications. Montway did everything possible to accommodate the customer and was successful in getting the vehicle delivered quickly and safely, just as customer confirmed. Please note that the route from Yuma AZ to Longview TX is extremely difficult to arrange a quick pickup because both pickup and delivery locations are out of the way from all carrier routes. We did our best to reroute a truck and rearrange their schedule to make the pickup in Yuma possible. We advise customers to be aware of possible route issues by simply looking at the map. If the location is far from major interstates, it is likely to cause delays. In addition, we take feedback very seriously and upon receipt of customer's review we investigated all agents who handled the order and I'd like to point out that the customer was kept informed throughout the whole process by phone and by email and at no point of time he was sent an email stating "we have many customers and don't have time to call everyone in this situation." To defend this we can provide all phone records and all email communications with the customer. These are available upon request. It is absolutely true that we have 100s of customers per week as we ship over 500 cars a week, however we also have more than 60 agents in different departments all working hard ensuring customers' requests are fully taken care of as customers are our top priority. Sincerely, Montway Inc