Company Response Review Report Review
First-time customer

first-timer Submitted this review about Affordable Auto Transportation Inc.
Review made Live: 11/18/2015 1:09:00 PM
They gave me a fair price. The car was delivered in a timely manner. They were cooperative. My only concern with this company, I felt, was the lack of communication - not only with me, but with the transport company that picked up my car. I should have been kept in the loop sooner and more often. (i.e. I should have had the transport company name and contacts in writing via email prior to their arrival). And, more often than not, I had to initiate the conversations and status inquiries between my broker and me. Not the other way around. Phone calls were not returned in a timely manner in my opinion. I have nothing against this company. But In my case, better and more timely communications would have alleviated a lot of unnecessary stress and anxiety.
Shipment Details
Origin State:
Wisconsin
Pickup:
On Time
Destination State:
Oregon
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
215046-EG
Quote or Order Cost:
$1050

Company Response
Jason from Affordable Auto Transportation Inc. Submitted this response.
Response Date: 11/23/2015 3:01:00 PM
Dear Mr. Pritchard, I thought we agreed since you were hesitant to give me your credit card information once the driver picked up the vehicle I would release the driver's information and send you all the details they were supposed to call you the day they signed the contract and then the day of or before for the window of pick up. However, I see you didn't like that, thought we agreed to do it that way since we both were at a crossroads, me wanting to help you, you needing to have your vehicle transported. I tried to make you happy doing it this way but now I am saddened because I read you are unhappy. To let you know I will NOT use that Carrier again since you are telling me their communication was poor. As for the 14th I was out of the office for personal issues that day but did call you on the 15th very sorry you feel this way. Please feel free to use anyone else in the office next time. Again sorry for the bad experience.